✧ Return and Refund are hassle-free when you buy from Sarlyn Jewels.

We want you to shop with confidence when you shop Sarlyn Jewels. Although our jewelry is produced with the highest standards of quality and excellence in craftsmanship, we realize that sometimes you may have to return your purchase. That is why we accept returns and offer a no questions asked 30 day money back guarantee. If the unlikely occurred and for any reason you’re not fully satisfied with your purchase you can return your item within 30 days.

To return an item, simply follow these return procedures:

1. Contact our Customer Service department.
2. Advise the representative that you wish to return your order.
3. Within 2 business day of your email, we will send you a fully insured FedEx and UPS return label, along with instructions on how to safely and securely package your items.
4. Contact your FedEx Local Facility to schedule a pickup and simply mail it back to us. If you need packaging materials, FedEx will assist you.
5. Your order should arrive in our office within a few business days (excluding weekends and holidays).
6. All refunds will be processed within two business days, in the form of the original purchase method. Please be aware that for credit cards payers, it may take 3-5 business days (depending on your bank) for the funds to reflect on your account. PayPal payers will receive the funds immediately.

Additional Terms & Conditions

• Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will not be accepted.
• Returned merchandise must be undamaged and in “new and unused condition” to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Sarlyn Jewels will not be accepted
• Any jewelry sent with a laboratory grading report must also be returned accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate.
• If you received a free gift with your purchase, the gift must be returned along with the item you purchased. Failure to return the free gift may result in a charge to you for the item, or we may deduct the value of the gift from the amount refunded to you.
• Any Special Order, Custom Design or Custom Order made at the request and specifications of the customer is considered final and non-refundable / non-exchangeable.
• Items that have previously been exchanged are non-returnable/non-refundable. If a piece is returned for a refund or cancelled during production, your next purchase will qualify for exchange.

✧ You can always contact us for any return questions at help@sarlyn.com.

✧ Since our designs are handcrafted, all returns will incur a 20% restocking fee. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or is in any other condition that prevents resale) we will charge a higher restocking fee, depending on the amount of repair work that’s required.

DAMAGES AND ISSUE

✧ Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

✧ The following items can’t be returned or exchanges

✧ Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns or exchanges for:

Custom or Personalised Orders
Full Eternity Bands
Items on Sale

✧ If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. We need some processing time to make a new piece as mentioned on the product page. You have to contact us within 30 days of receiving the piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

✧ Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.

Refunds (if applicable) 
✧ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
✧ If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

CANCELLATION

✧ Well, Yes you can cancel your order within 48 hours of your order being placed. Also, we will send an order confirmation email once we receive your order, If you were not able to reply within 48 hours we will start the manufacturing process of your precious jewelry to deliver it on time. If you would like to cancel your order after 48 hours then we will cancel it but at this time 20% of your order amount will be accrued as manufacturing costs.

✧ We highly recommend contacting our executive for the reason for the cancelation of your order. Maybe, something is on your mind, and that’s why you want to cancel the order but you can talk with us. We will assure you that your all queries will be solved within 24 hours of your message to our executives.